Questions and answers
Is PANDA an online shop?
No. We do not sell goods ourselves. The items on the site are offers from sellers on 1688 and Taobao. We buy them to your order, check them at our own warehouse in China and ship them to you.
What is the price made of?
The price on the site is your price — our services are already included. Shipping within China, the service fee and inspection are listed line by line in the invoice before you pay.
Why does a manager check the order?
Stock and prices on a seller's page can be out of date. Before buying, the manager confirms them with the seller and adds shipping within China and the service fee. You pay only after the check.
What if the seller does not have the item?
The item is marked “Not available from the seller” and is left out of the amount to pay.
How do I find an item by link or photo?
Paste a 1688 or Taobao product link into the search box and that product opens. To search by photo, tap the camera icon in the search box and choose a picture.
Can one order include items from different sellers?
Yes. The goods arrive at our warehouse, where we check them and pack them together.
When will I know the weight and the shipping cost?
After packing and weighing at the warehouse. The weight on a product page comes from the seller and can be inaccurate, so the exact cost cannot be given in advance. It is calculated individually; ask the manager.
How do I pay?
After the check, the amount to pay appears under “My orders”. The manager will tell you how to pay.
Can I return goods?
Once the goods have arrived at our warehouse in China, they cannot be returned to the seller. Check the model, colour and quantity before you pay.
What do you check at the warehouse?
We compare the model, colour and quantity with your order.
Where can I see my order status?
Under “My orders”. The status changes at each stage: check, payment, purchase, dispatch.
I forgot my password. What now?
Contact the manager and they will reset it.